REFUND & RETURNS POLICY

We want you to be completely satisfied with your purchase from Ideal Rugs.

Returns

• Return requests must be initiated within 3 days of receiving your order by contacting sales@idealrugs.com.au.
• Items must be returned within 10 days of approval.
• Items must be unused, in original condition, and in original packaging.
• Returns sent without prior approval will not be accepted.

Return Shipping

• Customers are responsible for return shipping costs.
• We strongly recommend using a tracked and insured service.
• Ideal Rugs is not responsible for items lost or damaged during return transit.
• Original shipping fees are non-refundable.

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged or incorrect, contact us immediately so we can resolve the issue.

Please note: As many of our rugs are handmade, antique, or vintage, natural variations in colour and texture are considered part of their character and not defects.

Non-Returnable Items

• Sale or clearance items
• Gift cards

Refund Processing

Refunds will be issued to the original payment method after the returned item has been inspected. Processing times may vary depending on your bank or card provider.